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Help Phone/Fax/Mail Order Return/Exchange Policy Security Privacy Using Shopping Cart Shipping Rate Prop. 65 Contact Us Phone/Fax/Mail Order: HappyMall 3925 Schaefer Ave. Chino, CA 91710 Phone Order Line: (909) 718-9999 Fax Order Line: (909) 718-9887 Email: sales@english-teapots.com If your are sending a check or money order, please make it payable to:Happy Mall Return/Exchange Policy We guarantee all items for a period of 30 days after shipping date, with just a few minor exceptions noted below. You must call or email us to obtain pre-authorization before returning/exchange any items. We have a 30-day money back guarantee on almost all items with a few minor exceptions and limitations. call Customer Care at 1-909-718-9999, Monday to Friday from 9am to 5pm PST. Generally, all unopened, resaleable items may be returned for a full credit of refund, subtract handling and shipping charges. All product returns must have prior, authorized approval from our customer service department. If you are dissatisfied with any product, you must phone 909-718-9999 (M-F 9am to 5pm Pacific Standard Time) within 30 days of shipping date to get a return pre-approval and a Return Authorization Number. Security: Using your credit card to purchase on the secure English-Teapots.com, all Online Transactions are secured via Verisign's SSL Encryption System. We've gone to great lengths to ensure that your credit card information is safe during transfer. If you have any further questions, please email us at, sales@english-teapots.com You may receive a message that indicates that the action you are performing is not secure. Parts of the website are not secure, such as general information area. However, we have secured the pages that ask for personal or credit card information. Our web site supports the following browsers: Internet Explorer--click here to upgrade Privacy Policy: Ordering English-Teapots.com’s order forms request the following data from customers: Contact information such as name, e-mail address, and shipping address, and Financial information such as credit card number, expiration date, billing address, and billing phone number This information is used for billing purposes to verify that the customer is of legal age, and to fill customers' orders. If we encounter difficulty when processing an order, this contact information is used to contact the user. This information is harvested from a secure area and encrypted for our customers' protection. It is not sold or shared with anyone else under any circumstances. Sharing We will not sell, share, or rent this information to others in any way that varies from what is disclosed in this statement. We use outside shipping companies to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. Your personal information may also be checked with credit card verification agencies to prevent fraud. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body. We value your privacy at English-Teapots.com, and will never release any account information to anyone outside of the necessary core groups that help our business function. Disclaimer We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site. Fair Credit Billing Act We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures. By visiting English-Teapots.com, you are accepting and consenting to the practices described in this Privacy Policy Problems adding an item to the shopping cart: If you are having trouble adding items to the shopping cart, it's probably because you have configured your browser not to accept cookies. We use cookie technology to track your requests and purchases. You will need to go to preferences in your browser and tell your browser to accept cookies. In Netscape, go to Preferences, select on the Advanced option and tell the browser to accept all cookies. In Internet Explorer, go to Preferences, select Cookies under Receiving Files and deselect Never Accept (change it to one of the three other options) and close preferences. If you do not wish to keep this feature active, simply turn it off after the purchasing session. Prop. 65: The food-related products of in this website passed the U.S. Food and Drug Administration (FDA) when the products were imported. Based on our understanding, the California government requires every California store to post Prop. 65 Warning: "The materials used as colored decorations on the exterior of ceramic and glassware may contain lead, and possibly other chemicals, known to the State of California to cause birth defects and other reproductive harm." Useful information can be found at the California Office of Environmental Health Hazard Assessment website: www.oehha.ca.gov/prop65/p65faq.html English-Teapots.com A Division of Happy Mall Copyright 2001-2008 English-Teapots.com, All Rights Reserved Customer Service: 1-909-718-9999 Email: sales@english-teapots.com