FAQ for International Customers

ORDER INFORMATION
Q1: What is an international order?
A1: International orders are orders that are being shipped outside of the United States, including Canada. Even if you live within the United States, if your order is being shipped outside of the United States, it is still treated like an international order.
Q2: How do I place an international order?
A2:
  1. Click the 'Buy' button.
  2. Click "Update" after changing any quantities.
  3. Click "International Order" button located at the bottom of the shopping cart page.
  4. Click "Secure Checkout" button.
Q3: What if an item is out of stock or backordered?
A3: In the unfortunate event an item is out of stock or backordered, we will contact you via email. We do not call customers regarding this. It is the customer responsibility to reply to the email and specify exact preferences. If we do not hear from you, your order will most likely be cancelled.
Q4: Do you allow returns or exchanges for international orders?
Q4: Due to the high shipping cost, in general we do not accept returns or exchanges for international orders. If you must return or exchange an international order, you must contact us prior. It will depend on the items in the order.
Q5: Event Planning & Volume Discount
A5: If you see an item on our website that would be excellent for your special event, please contact us about receiving a wholesale discount. For large quantities with sufficient time frame, sometimes we may able to special order your item or customize it for you.
SHIPPING
Q6: How much will shipping cost?
A6: Shipping for international orders will vary based on the dimensions, weight, and destination of the package. All orders are estimated and shipped via the United States Postal Service (USPS). Upon placing an order, we will email you a shipping estimate. You may approve or disapprove of this rate. If you do not reply, we will not ship your order.
Q7: How long will it take for me to receive my order?
A7: International orders may take anywhere from 2 weeks to 2 months to reach their destination. If you need an international order by a specific date, you must contact us for a shipping estimate via UPS. We do not use United States Postal Service (USPS) for guaranteed shipping for international orders.
Q8: What shipping methods to you offer?
A8: In general, we ship via the United States Postal Service (USPS) and give all shipping estimates based on USPS. In special cases, we may ship via UPS.
Q9: Can you rush my order?
A9: We do not recommend rushing international orders due to high shipping cost. If you willing to pay the high shipping rate, we offer expedited your shipping. We will give you an estimated shipping cost based on the package dimensions and destination of the package.
Q10: How can I track the status of my order?
A10: International orders are difficult to track. Once your order has been shipped, it is up to the receiving country to provide any tracking information. We can only verify that we have shipped the package.
Q11: What if the package goes undelivered?
A11: In the event that UPS or USPS cannot deliver an order due to an incorrect address provided by the customer, the package will be sent back to our warehouse. You will be charged for shipping once more if you wish to have the package re-sent. It is the customer's responsibility to provide a correct address. If a packing has still not been delivered 2 months after the shipment date, please contact us.
Q12: Is a shipping estimate in USD value?
A12: Yes, international orders are quoted in USD value. We do not quote shipping estimates on any countries monetary denominations.
SECURITY
Q13: Is your website secure?
A13: Yes, we use a certified secure and approves website via authorize.net. There is a link at the bottom of our website page that confirms this.
Q14: How do you use my information?
A14: We require an email address and telephone number for all orders in the event that we need to contact the customer. We assure you that we do not sell or share any information.
PAYMENT
Q15: What forms of payment do English-Teapots accept?
A15: We accept Visa, Mastercard, American Express, Discover. For other payment types, please select "Bank Wire" as the payment type. We will contact you after we received your order for details.
  • PayPal: After we received and confirmed your order, we will email you a link to PayPal for payment.
  • Internation money order: Please do not send a check or bank wiring without prior confirmation with us.
  • Bank Wire: For special or large international orders, we only accept bank wiring.
  • We will email you for our bank information.
Q16: Can I pay in the monetary form of my country, such as euros, yen, or pesos?
A16: No, we will only accept payment is USD value.
Q17: What if my payment card is declined?
A17: In the unfortunate event that your card is declined, we will contact you via the email provided on the order information. It is the customer responsibility to contact us once informed. We may ask for card expiration date, billing address, CID, and/or payment type via email. For your security, do not email your full credit card via email.
MERCHANDISE
Q18: Can you tell me how much a product is worth or the origins of an item I own?
A18: No, we do not provide appraisal information, do not have information on any products other than what we carry on our website, and do not give referrals to other companies. If you contact us seeking this information, we will likely not reply.
Q19: Do you offer discounts?
A19: We may offer discounts depending on the order quantity, shipment destination, and the dimensions of the package. It is not guaranteed we may be able to provide a discount. Please contact us for discount information.
Q20: Do you sell wholesale?
A20: No, we are not a wholesale company.
Q21: Do you offer free samples of items?
A21: No, we do not offer item samples. If you plan to order a large quantity of products and are unsure if you will be satisfied with the product, we recommend ordering one be
Q22: Do you have a catalogue?
A22: No, we do not have a catalogue. Our complete inventory of the items we sell are displayed on our website.
Q23: Are the mugs and china offered on your site microwave safe?
A23: Yes, if it does not have any gold and/or silver lining on it. If you are unsure, please do not hesitate to contact us.
Q24: What if I need more information than what it listed on the website regarding a product?
A24: If you wish to receive more specific information regarding a product, you may contact us. We will respond to emails in a very timely manner.
More questions?
For all other questions or concerns not addressed, please contact us via email or by calling (909)718-9999.