Terms and Conditions
By visiting this website, you agree to the English-Teapots terms and conditions as described in detail. If you do not agree with any of the following, you are not authorized to access this website.
Comments, Feedback, Inquiries, Remarks, and Concerns
We encourage customers to contact us with any comments, feedback, inquiries and/or concerns. This information remains private and is property of English-Teapots. We do not sell or share information (including email addresses) with any third parties. By accessing this website, you have agreed to not submit any illegal, obscene, slanderous, and/or discourteous material.
Upon placing an order and as a courtesy to our customers, we offer a 'remarks' section when completing a transaction. You may include any gift messages, questions, concerns, and/or instructions (such as 'do not include packing list' or 'please include invoice') in this section. Orders only contain product packing lists that depict the items that were ordered. If you wish to receive an invoice with information regarding the cost and quantity of the order, you must specify to include the invoice in the 'remarks' section. We do, however, email invoices if necessary. After placing an order, if it is necessary, we will contact you via the email provided regarding information left in the 'remarks' section.
We are not an appraisal company, nor do we offer any information on products outside of what is offered on our website. If you contact us with information regarding appraisal information or products outside of our available merchandise, it is highly unlikely we will respond.
Product Availability and Shipping Information
Our product availability as displayed on our website is not guaranteed to be in stock. Upon placing your order, you are not immediately charged. This is done as a precaution to ensure your requested order is in stock. If an order is unable to be fulfilled, we will contact you via email. We do not call customers regarding this matter. If you fail to contact us after we have notified you, we cannot be held responsible if your order is not shipped.
You may contact us via email or by calling (909)718-9999 to personally ensure product availability. Upon shipment of your items, you will receive an email containing tracking information.
As a courtesy upon placing an order, we offer customers the option to provide a date they need orders are needed by. However, this does not guarantee an order will be shipped or received by the customer on that date. You must contact us if you wish to receive a guaranteed shipment date. In the event that you wish to expedite an order, standard shipping prices do not apply. Shipping estimate(s) will be given based on the dimensions, weight, and destination of the order.
We are strictly an online company. We do not allow customers to personally browse through inventory in our warehouse; it is only available to look at online. If you wish to pick-up an order, you must contact us. If you fail to do so, we reserve the right to deny any requests or orders. If you are authorized to pick-up an order, we will waive the shipping fee.
When sending a gift and as a courtesy to our customers, we offer one free gift message per order. You must specify the exact message. It must not contain any slanderous, unlawful, or obscene information. You must also specify to not include a packing list. Do not provide the recipient's email if the order is a gift, please provide the cardholders email. We do not gift wrap orders.
English-Teapots products are displayed in USD dollars. We do not give quotes in any other monetary forms, including shipping rates for international orders.
If you wish to receive specific information regarding our products that is not provided on the website, please contact us via email or by calling (909)718-9999.
If you wish to cancel an order with English-Teapots, you must immediately contact us via email or by calling (909)718-9999. Once an order has been shipped, we cannot guarantee reversal of an order that is already in transit.
Returns and Exchanges
We guarantee all items for a period of 30 days after shipping date, with just a few minor exceptions noted below:
If you are unsatisfied with your English-Teapots order, you must contact us via email or by calling (909)718-9999. If you fail to do contact us, we reserve the right to forfeit crediting back the order. Unfortunately, we do not credit back the shipping cost or the cost of shipping on your end to send the order back. We reserve the right to charge a re-stocking fee if necessary.
In the unfortunate event that an order is damaged or the incorrect item(s) are shipped, you must contact us via email or by calling (909)718-9999. We will use our best efforts to accommodate to each customer regarding this.
Only the original payment form will be credited back. If a credit card is used, please allow at least 14 days for the payment to reflect in your statement.
Fraudulent Charges and Declined Credit/Debit Card
In the event that we are suspicious of fraudulent credit card activity, we reserve the right to deny orders. If the payment type billing and shipping address do not match, we reserve the right to deny order processing.
In the unfortunate event that the payment type is denied not due to suspicious activity, we will contact you via email. You may be asked to verify the payment type, expiration date, and/or CID number. Please do not send us your full credit card number via email. To ensure customer security regarding a full credit card number, you must call us at (909)718-9999.
Please visit our FAQ section for any additional information. If you need further assistance, please do not hesitate to contact us via email or by calling (909)718-9999. We are open Monday through Friday from 9:00am to 5:00pm (Pacific Time). If you cannot reach us via telephone and wish to speak to a customer service representative, please leave a voicemail. You will be contacted as quickly as possible.