USA ORDER - FAQ'S
Q1: How do I place an order?
A1: Please place your order online via the shopping cart. If an item is unavailable, it will say 'sold-out' or not be available to purchase. When you are ready to check out, enter your zip code and click 'submit'. You will be prompted to billing and shipping information after.
For international orders:
- Click the 'Buy' button
- Click 'Update' after changing any quantities
- Click 'International Order' button located at the bottom of the shopping cart page
- Click 'Secure Checkout' button.
Q2: Can I place my order via telephone?
A2: We recommend customers place all orders online to ensure that the information provided is correct. In the event you need additional assistance and would like to place your order by phone, please call us at (909)718-9999.
Q3: Can you rush my order?
A3: Yes, we offer expedited shipping. However, you must contact us. Standard shipping rates do not apply for rushed orders. We will give you an estimated shipping cost based on the package dimensions and destination of the package.
Q4: What if an item is out of stock or backordered?
A4: In the unfortunate event an item is out of stock or backordered, we will contact you via email. We do not call customers regarding this. It is the customer responsibility to reply to the email and specify exact preferences. If we do not hear from you, your order will most likely be cancelled.
Q5: What if my order arrives damaged or is incorrect?
A5: In the unfortunate event an order is damaged or incorrect, please contact us immediately. We will work accordingly to meet your needs regarding this.
Q6: Do you allow returns or exchanges?
A6: Yes, we allow both returns and exchanges with authorization within 30 days of purchase, with the exception of some merchandise. You must contact us prior to returning or exchanging. Failing to do so may result in a denial of either a return or exchange or charging of a re-stocking fee. If you are given approval to return or exchange, we will contact you with specific information on how to send the package back to us.
Q7: Phone/Fax/Mail Order
3925 Schaefer Ave. Chino, CA 91710
Phone Order Line: (909) 718-9999 M-F 9am to 6pm PST
Fax Order Line: (909) 718-9887
please make it payable to: Happy Mall
Q8: Problems adding an item to the shopping cart
A8: If you are having trouble adding items to the shopping cart, it's probably because you have configured your browser not to accept cookies. We use cookie technology to track your requests and purchases. You will need to go to preferences in your browser and tell your browser to accept cookies. In Netscape, go to Preferences, select on the Advanced option and tell the browser to accept all cookies. In Internet Explorer, go to Preferences, select Cookies under Receiving Files and deselect Never Accept (change it to one of the three other options) and close preferences.
If you do not wish to keep this feature active, simply turn it off after the purchasing session.
Q9: Event Planning
A9: If you see an item on our website that would be excellent for your special event, please contact us about receiving a wholesale discount.
For large quantities with sufficient time frame, we can special order your item or customize it for you.
Q1: How long will it take for me to receive my order?
A1: Orders are typically shipped within two business days of being placed, with the exception of Saturdays and Sundays. However, this is not a guarantee. It is your responsibility to make sure that you allow enough time for your order to be delivered. Orders within the United States may take up to six to ten business days to arrive, depending on the delivery destination. Puerto Rico, Hawaii, and Alaska may take longer and require additional shipping charges. Please contact us if you require a faster shipping method.
Q2: If I put a 'need-by' date on my order, will I receive it by then?
A2: No, we offer a need-by date for customers as a courtesy. It does not guarantee your order will arrive or be shipped by that time. You must contact us if you need an order expedited.
Q3: What shipping methods to you offer?
A3: We ship via the United States Postal Service (USPS) and UPS, depending on the weight and destination of the order. Smaller orders are shipped via USPS and larger orders are shipped via UPS.
Please use P.O. boxes for small, light packages only. If the package weighs over one pound, we will not ship to a P.O. box.
Q4: How can I track the status of my order?
A4: For orders within the United States:
Once your order has been shipped, you will receive a confirmation email from the carrier it was shipped by (USPS or UPS). Click on the link they provide, and it will provide tracking information.
For International orders:
International orders are very difficult to track. Once your order has been shipped, it is up to the receiving country to provide any tracking information. We can only verify that we have shipped the package.
Q5: What if the package goes undelivered?
A5: In the event that UPS or USPS cannot deliver an order due to an incorrect address provided by the customer, the package will be sent back to our warehouse. You will be charged for shipping once more if you wish to have the package re-sent. It is the customer's responsibility to provide a correct address.
If packages are being delivered to an apartment building, we recommend you inform the front desk or main office building to sign for the package. We are not responsible for packages that are stolen or misplaced within apartment complexes.
Q1: Is your website secure?
A1: Yes, we use a certified secure and approves website via authorize.net. There is a link at the bottom of our website page that confirms this.
Q2: How do you use my information?
A2: We require an email address and telephone number for all orders in the event that we need to contact the customer. We assure you that we do not sell or share any information.
Q3: Can I provide links to your website?
A3: Yes, if the content of your website is targeted to the general public and for noncommercial use, you may provide a link to our website.
Q1: What forms of payment do English-Teapots accept?
A1: We accept Visa, Mastercard, American Express, Discover. In the event you would like to pay via check or Pay Pal, you must contact us for instructions. Please do not send a check or use Pay Pal without prior authorization.
For international orders, we also offer wiring money into our bank account. You must contact us for instructions prior to doing so if you wish to use this method.
Q2: What if my payment card is declined?
A2: In the unfortunate event that your card is declined, we will contact you via the email provided on the order information. It is the customer responsibility to contact us once informed. We may ask for card expiration date, billing address, CID, and/or payment type via email. For your security, do not email your full credit card via email.
Q3: What if fraudulent card activity is suspected?
A3: If we suspect fraudulent card activity on any orders, we reserve the right to deny the order. If the billing and shipping address do not match, your card may be declined.
Q4: How much does tax cost?
A4: We only charge tax for orders within California. It is 8.75% of the order's subtotal. All other states are not charged tax.
Q1: Can you tell me how much a product is worth or the origins of an item I own?
A1: No, we do not provide appraisal information, do not have information on any products other than what we carry on our website, and do not give referrals to other companies. If you contact us seeking this information, we will likely not reply.
Q2: Do you offer discounts?
A2: We may offer discounts depending on the order quantity, shipment destination, and the dimensions of the package. It is not guaranteed we may be able to provide a discount. Please contact us for discount information.
Q3: Do you sell wholesale?
A3: No, we are not a wholesale company.
Q4: Do you offer samples of items?
A4: No, we do not offer item samples. If you plan to order a large quantity of products and are unsure if you will be satisfied with the product, we recommend ordering one before placing a large order.
Q5: Do you have a catalogue?
A5: No, we do not have a catalogue. Our complete inventory of the items we sell are displayed on our website.
Q6: Are the mugs and china offered on your site microwave safe?
A6: A piece of china is microwave safe if it has no gold or silver trimming or decoration on it. Metal will attract and react to microwaves. When microwaves hit metal objects, they get reflected and this could cause problems.
Q7: What if I need more information than what it listed on the website regarding a product?
A7: If you wish to receive more specific information regarding a product, you may contact us. We will respond to emails in a very timely manner.
For all other questions or concerns not addressed, please contact us via email or by calling (909)718-9999.
Q8: What is California Prop. 65:
A8: The food-related products in this website passed the U.S. Food and Drug Administration (FDA) when the products were imported. Regardless, California government requires every store operating in California to post Prop. 65 Warning which read as the following:
"The materials used as colored decorations on the exterior of ceramic and glassware may contain lead, and possibly other chemicals, known to the State of California to cause birth defects and other reproductive harm."
Useful information can be found at the California Office of Environmental Health Hazard Assessment website: